Straightforward. No lock-ins. One flagship workflow per tier.

No. Nothing texts or emails your patients based on a guess. Every message follows a fixed rule you'd approve on sight: a patient misses an appointment, a message goes out. A patient hasn't been in for 90 days, a message goes out. Same trigger, same result, every time. The only place a first-draft AI reply is used is on new website enquiries, and even then a person can glance at it before it's used.

Partly, depending which one. Cliniko, Nookal, and Halaxy each already do some reminders and follow-up natively, and we'll tell you honestly which parts you already have before quoting anything. What none of them do is EPC and referral tracking, a clear view of retention across your whole clinic, or messaging that adjusts to each patient's history. We also often find clinics are already paying for native automation that's sitting half set up. Turning that on properly is part of the first step.

We connect to your booking system using access scoped to your account. We don't export or hold a separate copy of your patient records beyond what's needed to run the workflows you've signed up for.

No. The retainer is month to month. If it's not working for your clinic, you can cancel it.

SMS and email sending costs are passed through at cost, typically a small fraction of the retainer. There's no separate "AI credits" line item, because the workflows running against your patient list don't rely on AI in the first place.

Allied health practices in Australia running Cliniko, Nookal, or Halaxy: physiotherapy, chiropractic, osteopathy, and myotherapy. Solo practitioners fit Starter well. Multi-practitioner clinics tend to get the most from Growth or Full Practice, where the dashboard and multi-location reporting really start earning their keep.