We checked what the major booking systems, Cliniko, Nookal, Halaxy and PracSuite, already do natively before building anything, so we're not selling you a rebuild of a feature you're already paying for.
A cancellation, a no-show, an enquiry: RetainMore sees it in your booking system the moment it happens, and the follow-up leaves before anyone at the desk could have.
True regardless of which booking system you run. No booking system covers any of this natively.
A web or booking-widget enquiry gets an immediate, specific reply about your own services and pricing. Straightforward questions get answered right away. Anything unclear gets a quick human check first.
We work out each patient's own no-show pattern from their appointment history. Patients who tend to miss appointments get the fuller follow-up sequence. Reliable patients get a lighter touch, layered on top of whatever your PMS already sends.
Your booking system reports on bookings and invoices. We build the view that shows retention and growth: reply rates, recall conversion, no-show trend, in one place, so you can see what's actually moving.
A recurring look at your online presence: review count and rating against local competitors, how easy your site is to book from, the local search basics, with clear recommendations, not just a report nobody reads.
A GP Chronic Condition Management Plan (which replaced the old EPC and CDM items on 1 July 2025) covers five allied health sessions a calendar year, shared across every discipline, resetting 1 January. GP referrals expire separately. We track session count and expiry date per patient and prompt before it lapses, so fewer patients drop off simply because paperwork ran out. How much of it we can track depends on what your booking system exposes, which the audit establishes before anything is promised.
We only promise these once we know which booking system you run, because the honest answer changes depending on the system, and we'd rather tell you that upfront than get caught out mid-pitch.
| Capability | Cliniko | Nookal | Halaxy | Zanda |
|---|---|---|---|---|
| Pre-appointment reminders | Native, day-only | Native, 24hr + same-day | Native, 1- or 2-way | Native, SMS + email |
| No-show follow-up | Native, semi-auto | Native, per appt type | Native (Follow-ups) | Native |
| Recall and reactivation | Manual | Native, automated | Native, automated | Native, automated |
| Hour-level urgent reminders | Day-only | Native | Native | Native |
| Cancellation waitlist backfill | Not found | Advertised as automatic | List, manual to action | Native, incl. self-serve |
| Review generation | Not found | Not found | Not found | Not found |
| Answering a new enquiry after hours | Not found | Not found | Not found | Not found |
| Follow-up weighted by each patient's own history | Not found | Not found | Not found | Not found |
| Retention and growth in one view | Not found | Not found | Not found | Not found |
Based on our own audit of each platform's documented features. The rows above the line are the basics, and your system probably handles most of them already: where one says "native" we build alongside it, never instead of it, and we will not charge you for something you have. The rows below the line are where every system comes up empty, and that is the part worth paying for. If your system isn't in this table, you are not disqualified: we run this same check on whatever you use, before quoting anything.
The same four steps for every clinic. What changes between tiers is which workflows are in scope, not how carefully any of them get built.
We check what your specific booking system already does natively, and whether it's actually switched on and being used. A lot of clinics are already paying for automation that's sitting unused. This check is a one-time cost, bundled into the setup fee, and it's never used to justify the monthly retainer.
Workflows connect directly to your booking system so nothing needs re-entering by hand. They run on clear rules, not a model guessing what to do, so the same trigger produces the same result every time. A Starter build is live within 7 business days of getting access, or the setup fee is refunded.
Every workflow is tested against real appointment and patient data from your system before it goes live. Not launched blind and fixed later.
The retainer covers ongoing monitoring and maintenance. If something breaks, or a workflow needs adjusting as your clinic changes, that's on us to catch and fix, not a support ticket you have to chase.
15 minutes. Tell us which booking system you're on and we'll tell you exactly what's real for you.
Book 15 minutes with MarcusNo pitch deck. No obligation. Just the numbers.