Not a marketing agency that bolted AI onto its pitch deck. A practical way to handle the part of running a clinic that nobody has time for.
Most "AI for clinics" pitches lead with the AI. We lead with the result: fewer empty appointment slots, fewer patients who quietly stop coming back, and a front desk that isn't spending its day chasing people by phone.
RetainMore is run by a qualified biomedical engineer who has worked in the medical technology industry and consulted across the allied health space, which means the rules you operate under are not a surprise to us. How sensitive patient information has to be stored and handled. What AHPRA lets you say in anything sent in your clinic's name, and what it doesn't. Where the line sits between scheduling follow-up and making a clinical call. These constraints shaped how the system was designed, they were not discovered after it was built.
The fastest way to feel cheated in this market is to hire someone confident who doesn't know your industry, and to find out when it matters. Our answer to that is the compliance page: the obligations you carry, how our builds respect them, in writing, before you sign anything. Put the same questions to anyone else quoting you.
If a patient misses an appointment, follow-up goes out. Every time, on schedule, whether or not anyone at the desk remembers. What goes out is shaped by that patient's own history, so someone who misses often is handled differently to someone who never has, but the rule itself is written down and never improviseswork about what a patient should be told or when. That reliability is also why the cost stays predictable as your clinic grows: you're not paying more per message as your patient list gets bigger.
AI still has a place in this business. It drafts the first reply to a new website enquiry so nobody waits until Monday, and it runs the periodic marketing check-in. Both are bounded uses that a person can review, not something deciding what a patient hears every single day.
Whichever booking system you run, it already does some of this natively. Before quoting anyone, we check exactly what your specific system already covers, and just as often, whether it's actually switched on and being used. A lot of clinics are paying for automation that's sitting half configured. That check is a one-time cost, bundled into the setup fee. It's never used to justify the monthly retainer, because ongoing monitoring is the only thing that's actually ongoing.
One point of contact for the build and for anything that needs fixing afterward, not a support queue. Workflows are tested against your own real appointment data before they go live, not launched blind. The retainer is month to month. If it stops earning its keep for your clinic, you're not locked into it.
Every clinic knows these roles. Ours are software, built and supervised by Marcus, which mostly means they work nights, never call in sick, and never sigh at a patient.
Lives inside the diary. Spots the cancellation the second it lands, and has the waitlist dialled before the desk has looked up.
Catches the 7:04 pm enquiry and has replied before the kettle's boiled. Has never once said "I'll get to it Monday."
Rings back every no-show, remembers every lapsed care plan, and treats the fifth follow-up with the same patience as the first.
Writes down every message sent in your name, with the date on it. Ask "what went out, and when" and Marge already has it open.
The grumpy one. Blocks anything AHPRA wouldn't like and anything a patient opted out of, before it can send. Has no sense of humour about this, which is why he's employed.
They're software, not people, built and named in-house. They just never take leave.
15 minutes, direct with the person who'll build it. No pitch deck.
Book 15 minutes with Marcus