FAQ
The questions clinic owners actually ask.
Straight answers, including the ones that occasionally talk someone out of buying. Those are the ones worth reading.
Doesn't my booking system already do this?+
Some of it, yes, and we will tell you which parts. Reminders and basic no-show follow-up exist in most systems. Having a feature available and having it configured, monitored and actually working are different things, and most clinics have exactly that sitting half-used. The first thing we do is an audit of what your system already covers, and you hear the honest answer before any invoice.
Is this AI sending messages to my patients?+
No, and nothing improvises at your patients. The difference between this and the reminder sitting in your booking system is what decides who gets what: a patient with a history of missing is handled differently to one who never has, the timing moves with their situation, and the wording is written and tested against how your clinic actually speaks before it goes anywhere near a patient. AI does that work while we build, and audits it afterwards. It never writes to a patient unsupervised, which is a design rule rather than a limitation.
Which booking systems do you work with?+
All the majors: Cliniko, Nookal, Halaxy, Zanda, Splose and PracSuite among them, and the list is not closed. How deep the automation goes depends on what your system exposes, which is exactly what the audit checks. And the first pillar, answering your web enquiries instantly, does not depend on your booking system at all. Whatever you run, you are not disqualified, you are one audit away from knowing.
What happens on the 15-minute call?+
We go through which follow-up gaps are real for your specific booking system, and which ones it already covers. You leave with the list either way, whether or not you work with us.
What does it cost, and am I locked in?+
A one-time setup that covers the audit and the build, then a monthly retainer for monitoring and maintenance, month to month. No lock-in, and everything we wrote for you stays yours if you leave. Current figures are on the
pricing page.
How long until it's running?+
The Starter flagship, new-enquiry response, is live within 7 business days of getting access, or we refund the setup fee. Larger builds are scoped on the call before anything is promised.
Do you replace my practice management software?+
No, and that is deliberate. Your patient records stay exactly where they are, because the safest place for them is the one system you already control and already trust. We connect through its official interface using access you grant and can revoke at any time, so nothing is copied into a second database that becomes one more thing to secure. No migration, and no new login for your team.
Can you track Medicare care plan visits?+
A GP Chronic Condition Management Plan covers five allied health visits a calendar year, shared across disciplines, resetting on 1 January, and referrals expire on their own clock. We track this and prompt patients before it lapses. How much of it we can track depends on what your booking system exposes, which the audit establishes before anything is promised.
Who sees my patient data?+
It stays in your booking system. We connect through access you grant and can revoke, records are not copied into marketing tools or enriched or sold, and messages go only to your own patients about their own care. The
compliance page covers this in full.
Won't my patients find the messages annoying?+
The cadence adapts to each patient's own attendance history. Patients who reliably show up get fewer messages, patients with a habit of missing get more, and every message carries an opt-out that is honoured immediately and permanently.