RetainMore builds and manages the follow-up system your front desk doesn't have time to run. Reminders, no-show recovery, and patient recall, connected directly to Cliniko, Nookal, or Halaxy.
Cliniko, Nookal, and Halaxy are good at booking. What they leave to your front desk, chasing no-shows, recalling lapsed patients, answering new enquiries fast, is where the revenue actually leaks, and it's exactly the part that's hardest to staff for.
A missed appointment is a lost session and an empty slot nobody refilled. Follow up automatically within the hour and most of that revenue is recoverable.
A prospective patient fills in a web form on Thursday afternoon. If reception doesn't see it until Monday, they've likely already booked elsewhere. A fast reply is often the difference.
Your patient list is full of people who came once or twice and stopped. A well-timed, personal nudge is usually all it takes to bring a share of them back.
Manually phoning no-shows and typing reminder texts is real staff time. Automating it frees your front desk to spend that time with the people already in the building.
We checked. Reminders and basic no-show follow-up already exist inside most booking systems, and we won't sell you something you're already paying for. These four don't exist anywhere in your practice management software, whichever one you use.
Medicare care plans cap at 5 visits and referrals expire. Patients often stop coming because they didn't realise they needed a new one, not because they didn't want to. We track it and prompt them before it lapses.
Your booking system reports on operations: bookings, invoices, utilisation. Nothing shows you retention and growth in one place. We build that view so you can see what's working.
Patients with a habit of missing appointments get more reminders. Reliable patients get fewer. Nobody gets over-messaged, and it sits on top of whatever your PMS already sends.
We build it, we monitor it, and we're responsible for it working. Not a self-serve dashboard you have to configure and keep an eye on yourself.
Reliable, predictable follow-up connected directly to your booking system. Nothing unpredictable making decisions about your patients, and no costs that climb as your clinic grows.
Reminders at 72 hours, 24 hours, and 2 hours by SMS and email, with a simple confirm or cancel link, timed to what each booking system allows.
An SMS goes out within 30 minutes of a marked no-show, an email with a direct rebook link follows at 24 hours, and a final nudge or receptionist flag at 7 days.
A web form submission gets an immediate, personal reply with a booking link. Not a Monday-morning callback to someone who's already booked elsewhere.
Setup covers the build. The monthly retainer covers monitoring and maintenance, not audit work, which is a one-time cost, done once, in the setup fee.
15 minutes. We'll map which of these gaps are real for your specific booking system, and what closing them is worth.
Book a 15-min call →No pitch deck. No obligation. Just the numbers.