A price change is a clinical decision for nobody and an admin job for you.

Three things moved at once, and only the first one got talked about.

• The instrument was renamed. The NDIS pricing arrangements and price limits, the document everyone called the PAPL, is no longer the live one. It has been replaced by the NDIS pricing schedule, effective 1 July 2026. The old version is still published, sitting under a heading of other documents and addendums, which is exactly how a superseded document looks when it has not been taken down.
• The wording softened. The schedule now describes what the NDIA considers appropriate and reasonable maximum prices, and says you can use it to help inform your prices. That is a different register from a price limit, and it puts more of the pricing decision, and the justification for it, back on you.
• It may all change hands again. A Bill introduced on 14 May 2026 proposes to give the Minister the power to make a pricing determination. If it passes, the annual review becomes advice rather than the decision. So this is not a change you absorb once and file away.

The NDIA's instruction is plain: you must discuss proposed changes to existing service agreements with participants, and participants must agree to those changes before they are made. Read that as a workload rather than a rule and it becomes clearer.

• It is per participant, not per clinic. One notice on the wall does not satisfy it. Every active agreement is its own conversation.
• Agreement has to be evidenced. A verbal yes in a session that nobody recorded is the version you cannot produce later, and later is when someone asks.
• It is triggered from outside. You did not choose the date and you cannot move it, which means it arrives on top of a week that was already full.
• The follow-up is the slow part. The participants who reply straight away were never the problem. It is the ones who do not, and the chasing that has to happen anyway before you can treat the agreement as updated.

None of that is clinical judgement. It is correspondence, tracking, and a record you can produce on request. That is the part that can come off your desk.

This is our own conduct, so we will be specific about it.

• We build it against your booking system. The list of who holds an active agreement comes out of the system you already run, so there is no second place to keep up to date and nothing new for you to log into.
• You sign off the wording before anything sends. Once, in writing, at the start. Not message by message. What goes out is what you approved, and we keep the approval on file.
• Every response is tracked against the participant. Agreed, declined, or no reply yet. The follow-up sequence for the third group runs without you starting it.
• The record is the point. Who was contacted, when, what they were sent, and what they said back. Available as a list you can hand over, rather than something you reconstruct from a mailbox.
• When it breaks, that is ours. If your booking system changes something and the connection stops working, we find it and fix it at our cost, and you hear it from us first.

We are not your pricing adviser. We do not tell you what to charge, whether a rate is defensible, or how to read the schedule against your own cost base. That is your decision and your accountant's, and anyone offering to make it for a practice they have never seen is selling you something.

We are not making clinical decisions either. Nothing we build decides who needs care or ranks anyone by their condition. It works from your appointment and agreement records, which is administration.

And we are not claiming this is the hardest thing on your desk. It is one dated, repeating, entirely predictable admin event that you did not choose and do not get paid for. It happens to be the kind that is worth handing over precisely because it will come around again.

• The admin load in NDIS-funded practice. Where the non-clinical hours actually go in psychology, OT and speech practices, and which of it comes off your desk.
• Filling a cancellation before the slot goes cold. What has to happen in the minutes after someone cancels, and why it usually does not.
• Filling a cancelled slot on Halaxy before it goes cold. A Friday cancellation, a waiting list of people who asked to be called, and the hour that usually goes empty.
• Admin relief for practices on Power Diary and Zanda. The practice keeps running while you are in session, and the evenings go back to being yours.