In an NDIS practice the work is not finished when the session ends. It is finished when the agreement comes back signed and the email comes back answered, and neither happens without a nudge. So the nudging waits for you, after hours, at the kitchen table.
None of it is clinical work and none of it shows up anywhere. The sessions get delivered and the notes get written, and the chasing happens in the margins, off the clock. From the outside the practice looks fine. The kitchen table knows different.
Now run the same agreement again. It goes out on the Monday. Thursday arrives with no signature, and a follow-up goes out on its own, worded the way you would word it, because you wrote it once and approved it up front. If it is still quiet next week, the next nudge goes, a touch warmer, still yours. Unreturned emails get the same patient treatment on the same kind of schedule. You see what went out and what came back, and the first time you touch any of it is when something genuinely needs a human decision.
Run that forward six months. Every agreement leaves with its follow-ups already queued behind it, spaced days apart, in wording you signed off one quiet afternoon back at the start. Second and third asks go out without anyone keeping a list, and each reply pulls the next nudge out of the queue, so nobody gets chased after they have answered. The ones that come back on the first nudge, you never hear about. The stubborn ones surface to you with the whole history attached, so the one message you write is the only one that needed you. Thursday night stops being the chasing shift and goes back to being Thursday night, and the practice does not notice anything, because nothing stopped moving.
Fifteen minutes, on your real list. Bring the agreements waiting on a signature and the emails nobody has answered, and we will map when each nudge would go and what it would say in your wording. If you are already covered, you will hear that from us. You keep the plan either way.
See if it fits your clinic →